AOT understands that developing long-term business relationships can only be achieved through providing the highest level of customer satisfaction.

Over sixty-five percent of AOT staff is devoted exclusively to delivering customer service. Werecognize the importance of support after implementation. Our team of experts in document management will work with your company to continually evaluate, train and implement the solutions recommended in the initial SmartPrint Workflow Analysis.

AOT's factory-certified trainers will be available to train and assist your employees in the use of new equipment and document management tools. Any questions or service needs will be addressed promptly and comprehensively. We encourage our customers to come to us as often as they need assistance.

AOT's highly trained team of Customer Service Representatives provide a total solution — insuring that equipment is operating at peak performance levels. Total Service means:

• Four hour average response time for down systems
• Availability of a Hardware and IT Help Desk for faster response
• Phone response giving an estimated arrival time or resolution
• Performing a “Total Call” ensures we fix all problems correctly the first time
• Equipment Loaners for off site repairs

Our team of Customer Service Representatives is backed by:

• A parts and supply inventory of over one million dollars
• The tools and parts to get the job done right the first time
• The latest communications equipment
• Factory certified in-house trainers.